Library Technology Services: Organization, Management, and Assessment

Tuesday, 9/12/2023 - Wednesday, 9/13/2023
  • 10:00 AM-6:00 PM (Eastern)
  • 9:00 AM-5:00 PM (Central)
  • 8:00 AM-4:00 PM (Mountain)
  • 7:00 AM-3:00 PM (Pacific)

Technology services are a critical component of libraries, and the responsibility for these services varies considerably across libraries by library type, size, and institutional-level IT capabilities. It has also changed over time as technology has become interwoven in more and more of our activities, some of which is highly specialized. This Core e-forum builds on research conducted by the moderators to share/determine how libraries manage their technology, considering a dozen types of IT services. Day 1 will cover IT organization and management and Day 2 will cover assessment of IT and current and future challenges for IT.

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Learning Outcomes

Participants of this e-forum will be able to discuss how information technology is organized and managed at their institutions, the pros and cons of centralized versus decentralized responsibility and organizational structures, how information technology services are assessed, and their top challenges.

Who Should Attend

Library administrators, information technology professionals, and anyone else with an interest in technologies related to libraries and how they’re organized and evaluated.


Rebecca L. Mugridge is Distinguished Librarian at the University at Albany, SUNY. Prior to this she was Dean of University Libraries and Associate Director for Technical Services and Library Systems. Her research interests include assessment, process improvement, and library management. She has held positions at Penn State, Yale, Robert Morris University, and the University of Pittsburgh. Rebecca has a BA in history from Penn State, an MLS from Pitt, and an MBA from Robert Morris.

Janetta Waterhouse is the Associate Dean for Collections, Discovery, and Information Technology at Kansas State University. Prior to this, she served in director roles at University at Albany SUNY, West Virginia University, and University of Illinois at Springfield (UIS). She worked in IT before becoming a librarian and has certifications in human resources and project management. Her research interests are in project leadership, library technology leadership, and change management.



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Code of Conduct

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